Returns & Exchanges

We want you to feel confident about your purchase. If something doesn't work out, you can return it within 14 days of receiving your order, per EU distance-selling rules.

Return conditions

  • The item hasn't been worn, with original tags and packaging intact
  • The return request is submitted within 14 days of receiving the order
  • The item is shipped back within 14 days of the return being approved

How the 14-day period is calculated

The 14-day period starts the day after you (or someone you've designated) physically take possession of the parcel from the courier, post office, or parcel locker. Weekends and public holidays count towards this period. If the deadline falls on a weekend or public holiday, it's extended to the next working day.

Who pays for return shipping

If you're returning an item by choice (wrong size, changed your mind, etc.) — return shipping is paid by the customer. If the item arrived defective, damaged in transit, or doesn't match its description/photos on the site — we cover return shipping and provide instructions at our expense.

Exceptions

For hygiene reasons, opened underwear and swimwear packaging cannot be returned once the protective seal has been removed.

How to request a return

Message us via the Contact page with your order number and reason for the return. We'll confirm the return and send you the correct return address for your specific order, along with instructions.

Returns must be sent using a trackable courier service (UPS, FedEx, or DHL) — items sent via regular post cannot be accepted. Please use the exact return address we provide for your order, since our fulfilment partners operate from more than one warehouse location.

Refunds

Refunds are issued only after we've physically received and inspected the returned item — submitting a return request or a proof of shipment does not by itself trigger a refund. Once the item arrives, inspection usually takes 3-5 business days, and we refund your original payment method within 14 days of receiving the item back, in line with EU distance-selling rules.

If the returned item shows signs of wear or use beyond trying it on, or is missing its original tags or packaging, we reserve the right to deduct an amount from your refund reflecting the resulting loss in value — up to the full price of the item if it can no longer be resold as new because of its condition.

If you disagree with our assessment

If we determine that a returned item does not qualify for a full refund — for example, signs of wear beyond trying it on, missing tags, or visible damage — we will share photo or video evidence documenting the specific issue with you.

If you believe this assessment is mistaken, contact us within 7 days of receiving that evidence and include your own supporting documentation (for example, photos or video taken before you shipped the item back to us). We will review any new evidence you provide. Without new evidence from your side, our original assessment stands, and if the item does not qualify for a refund, it will be shipped back to you at the address on file.

Exchanges

We don't do direct exchanges — place a return and order the size or style you need separately, you'll get the new item faster that way.